Love your outdoor space

Additional Terms and Conditions for Made-to-Order Finishes

Finishes and drainage holes are made by the factory to order and therefore are subject to additional Terms and Conditions below:

• If you decide to cancel your made-to-order product for any reason, it is unlikely that we could sell it immediately to another customer at the full selling price. We will therefore charge a cancellation fee of 50% of the order price. Thus our normal refund policy does not apply to made-to-order products, which cannot be returned or exchanged unless faulty.

• The lead time for made-to-order finishes is normally around 8 weeks but this can alter in the some months, and is out of our control. We will keep you informed if there is any delay to your order, however the delivery of goods within our estimated time is not guaranteed. Cancellation fees may still apply even if the order is still in production.

• Neither of these conditions affects your statutory rights when goods are faulty, or not as set out above.

• Anyone placing an order from our product pages will be deemed to have read and understood these terms, and there is a link to them on every page.

Please do not hesitate to contact us on 0345 605 2050 if you are in any doubt, or are in need of clarification.